Services

I take a human-centered design approach to solving content and information problems.

I believe that successful projects begin with listening and qualitative research. Understanding people's needs is at the heart of designing a good solution. I want to make your content ecosystem support people's needs and business goals.

Because of this, I do a lot of listening, interviews, and discovery workshops where we diagram, model, and map your current state before beginning to work with your team to design a solution.

While some of this work takes deep focus and thought, it also requires collaboration and teamwork. I want to come to a solution through a process that empowers your team to own the solution and any new processes to maintain it. This means we must engage in the design process together. This leads to better solutions and empowers your organization to succeed after my work is done.